Return & Refund Policy
- MuscleMaze products are non-returnable due to hygiene/health and the consumable nature of the product.
- In case you received a damaged/tampered/wrong product, please send us an email with the unboxing video and images of the Product, Invoice, Inner & Outer Packaging, and Batch Number to musclemazeindia@gmail.com, within 24 hours of the order delivery. We would require 48-72 hours to revert.
- Please do not use the item you have raised a complaint about for the time being.
- If the shipment is tampered with or damaged, please do not accept it.
- In case your order is returned after unsuccessful delivery attempts, kindly contact our customer support team. We’ll either process the refund (which will be in the form of a voucher code/MuscleMaze credit points) or we’ll send the order again subject to availability.
- Please do not accept any packet in damaged/tampered condition. No return/replacements will be given in such cases.
Frequently Asked Questions (FAQ’s)
What is the general return policy on MuscleMaze?
14-Day Return Policy
We offer you complete peace of mind while ordering at MuscleMaze – you can return all items within 14 days of receipt of the goods. Please ensure however that the product is unused and the tags, boxes, and other packaging is intact.
If you are not satisfied with what you have bought, we’ll gladly take it back within 14 days from the date of delivery. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.
What should I do if I receive a damaged item, the wrong product, or the missing units in my order?
If an item is found damaged, missing or incorrect as per your order & the description on our website, customers have to escalate a concern with us within 48 hours of delivery. Send us a picture of the packaging and products at musclemazeindia@gmail.com within those 48 hours (excluding gazetted holidays & Sundays). We will arrange a reverse pickup for the product and then issue either a full refund or a different item in exchange, as per your request. Replacements are subject to the availability of the particular product. Please note the usual 15-day return policy won’t be applicable in these kinds of cases.
Is there a category-specific policy for returns?
Nutrition:
Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product
Accessories:
- Any Fitness Accessory will be valid for replacement within 14 days of delivery.
- .Any Fitness Accessory will be replaced in case of a manufacturing defect, size or colour change.
The following shall NOT be eligible for return or replacement:
- Damages due to misuse of the product
- Incidental damage due to malfunctioning of the product
- Any consumable item which has been used or installed
- Products with tampered or missing serial / UPC numbers
- Combos sold won’t be taken back/returned as individual units
Any damage/defect which is not covered under the manufacturer’s warranty
Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered
Some special rules for promotional offers may override “MuscleMaze.com’s 14-Day Returns Policy”
In case of any queries, please write to our customer care on musclemazeindia@gmail.com .
I need to return an item, how do I arrange for a pick-up?
You can either write us at musclemazeindia@gmail.com from Monday to Saturday, 10 AM to 7 PM to initiate a return.
Wherever possible we will facilitate the pick-up of the item. In case, the pick-up cannot be arranged by us, you can return the item through the Speed Post courier service and share tracking details and we will return the courier costs.
What are the modes of refund available after cancellation?
In order to confirm the cancellation of item(s) in your order, you need to indicate your refund preference.
There are two modes of refund:
Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.
Once you have requested the cancellation of item(s) in your order, MuscleMaze will complete the cancellation and initiate the refund, depending on your preference.
Cancellation Policy
- Orders once dispatched are not eligible for cancellation.
- Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
Frequently Asked Questions (FAQ’s)
What is MuscleMaze Cancellation Policy?
If the order or the item(s) in your order are not shipped, cancellation is possible. Click on ‘Orders’ and you will reach your order history. Click ‘Cancel’ for the order(s) you wish to cancel. You will be notified about the status within 30 mins. One cancellation is allowed in 24 hours. For prepaid orders, the order amount will be refunded back to your bank account within 2-5 business days, or as per your respective bank timelines. Please mail our Customer Care musclemazeindia@gmail.com for further support.
Can I modify the shipping address of my order after it has been placed?
Get in touch with our Customer Care: musclemazeindia@gmail.com to help here.
How do I cancel my Order?
Under your profile, go to ‘My Orders’ and click on Cancel.
I just canceled my order. When will I receive my refund?
Once your request for cancellation is received and successfully processed, we will initiate the refund. Usually, for prepaid orders, it takes 2-5 business days for the amount to reflect in your bank account.
Payment Policy
- You may use Credit cards/Debit cards, Internet Banking, and Cash on Delivery to make your purchase.
- If the amount has been deducted from your account but you haven’t received any confirmation from us, you can reach out to our customer support team and provide the following information –
- Transaction details/Email address/Contact number
- Complete the product details which you’ve ordered
- Amount debited from the account
Frequently Asked Questions (FAQ’s)
How do I pay for a MuscleMaze purchase?
There are zero hidden charges when you make a purchase on MuscleMaze. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
You may use Credit cards/Debit cards, Internet Banking and Cash on Delivery to make your purchase.
Are there any hidden charges when I make a purchase on MuscleMaze?
There are zero hidden charges when you make a purchase on MuscleBlaze. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
You would be charged Rs 30 delivery charges if your order is less than Rs 500. Also a Rs 30 COD charges are applicable if your COD purchase is less than Rs 500.
What is Cash on Delivery?
If you are not comfortable making an online payment on MuscleBlaze.com, you can opt for the Cash on Delivery payment mode. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.
The maximum order value for a Cash on Delivery (C-o-D) payment is Rs 10,000. It is strictly a cash-only payment method. Rs 30 COD charges are applicable if your order total is less than Rs 500.
How do I pay using a credit/debit card?
Credit cards
We accept payments made using Visa, MasterCard and American Express credit cards.
To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.
Debit cards
We accept payments made using Visa, MasterCard and Maestro debit cards.
To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.
I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?
Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please check with your bank for more details.
If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:
Net Banking 2-4 business days
Debit Card 5-7 business days
Credit Card 7-21 business days
What should I do if my payment fails?
In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.
If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on musclemazeindia@gmail.com or please give us a call with your order number for any clarification.
What is MuscleMaze’s EMI payment option?
MuscleMaze’s EMI payment option is available for credit card holders only. You may choose to pay in 3, 6, 9,12, 18, or 24 months installments.
There is NO processing fee charged for availing MuscleMaze’s EMI payment option.
EMI is not applicable for debit cards.
For any item which is priced at or over the EMI eligibility threshold, the product page will automatically show a label that this item is eligible for EMI and also display a table with the EMI rates and amounts for that item across different EMI tenures and banks.
In case of cancellation or return, interest charged by the bank till that time will not be refundable under any circumstances. Partial cancellation is allowed.
EMI purchases need to be made on a single credit card and cannot be split across multiple cards
The Bank charges annual interest rates (as shown below) according to the reducing monthly balance. In the monthly reducing cycle, the principal is reduced with every EMI and the interest is calculated on the balance outstanding.
EMI plans / Interest charge
|
BANK |
Minimum Amount |
3 months |
6 months |
9 months |
12 months |
18 months |
24 months |
|
AMEX EMI |
INR 5000 |
12% |
12% |
12% |
12% |
– |
– |
|
Axis EMI |
INR 2500 |
12% |
12% |
13% |
13% |
– |
– |
|
HDFC EMI |
INR 3000 |
13% |
13% |
14% |
14% |
15% |
15% |
|
HSBC |
INR 2000 |
12.5% |
12.5% |
13.5% |
13.5% |
13.5% |
– |
|
ICICI EMI |
INR 1500 |
13% |
13% |
13% |
13% |
– |
– |
|
INDUSIND EMI |
INR 2000 |
13% |
13% |
13% |
12% |
12% |
12% |
|
Kotac EMI |
INR 500 |
12% |
12% |
14% |
14% |
– |
– |
|
RBL |
INR 500 |
13% |
13% |
13% |
13% |
13% |
13% |
|
SBI EMI |
INR 2500 |
14% |
14% |
14% |
14% |
– |
– |
|
STANC |
INR 2000 |
13% |
13% |
14% |
14% |
15% |
15% |
|
YES |
INR 2500 |
12% |
12% |
13% |
13% |
14% |
15% |
EMI monthly schedules begin from the next card billing statement post the transaction date as determined by your bank.
For any queries regarding foreclosure/ pre-closure of your EMI transaction or on amounts charged on your credit card, please contact your bank.
Example and Calculations
The table below shows a representative rendering of EMI plans for a Rs. 20,000 purchase on MuscleMaze paid using the EMI payment plan
|
Tenure |
Purchase amount |
Monthly Installment |
Bank Interest Rate |
Total Cost |
|
3 |
Rs 20,000 |
Rs 6,800.44 |
12.00% |
Rs 20,401.33 |
|
6 |
Rs 20,000 |
Rs 3,450.97 |
12.00% |
Rs 20,705.80 |
|
9 |
Rs 20,000 |
Rs 2,344.32 |
13.00% |
Rs 21,098.89 |
|
12 |
Rs 20,000 |
Rs 1,786.35 |
13.00% |
Rs 21,436.15 |
How do I make a payment using MuscleMaze’s credit card EMI option?
Once you’ve added the desired items into your cart, proceed to checkout as usual.
When prompted to choose a ‘Payment Option’, select ‘(EMI)’. Choose the bank and plan (3, 6, 9, 12, 18, or 24 months) of your choice and enter your credit card details. Once the payment is authorized, your order will be processed and shipped. You will need to pay the total amount, in the pre-determined number of installments, as per your credit card billing cycles.
Can I pay some down payment and remaining in EMI?
Sorry, currently we do not have the option of partial down payment and remaining in EMIs. When you opt for an EMI transaction, the entire price of the product is converted into an EMI (3, 6, 9, 12, 18, or 24 months EMI etc. depending upon chosen option) and charged to your credit card in every billing cycle.
Note to Customers
We have noticed that although a vast majority of our customers have genuine concerns, where we go to extensive lengths for smooth user experience, there are some accounts/users who abuse our liberal return/exchange policies. These accounts typically return items, choose not to accept our shipments or demand cashback for issues that we are not responsible for due to which our regular/genuine customers are deprived off of the support. Hence, to protect the right of our customers, our support team reserves the right to assess, judge and then take the necessary action at their discretion.